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🎯 Segments
Smart, dynamic groups of contacts that update automatically
My segment shows 0 contacts
Most common cause and the 3 things to check first.
Re-engage subscribers who stopped opening
Win-back segment for cold subscribers who haven't opened in months.
Email Behavior Filters
Target contacts by opens, clicks, bounces, and unsubscribes.
What are Segments?
Smart, dynamic groups of contacts that update automatically.
Condition Groups Explained
Master AND / OR logic to build powerful segments.
Contact Property Filters
Filter by tag, list, score, country, city, source, status, and more.
Find your most engaged contacts
High-engagement segment for exclusive offers and VIP campaigns.
Segment count doesn't match what I expected
Why your segment shows fewer (or more) contacts than you think.
Subscription Filters
Target by Razorpay subscription status, expiry, and amount.
Send a renewal reminder before expiry
Catch subscribers in the renewal window with a timely reminder.
Tag or list filter isn't working
Wrong count when filtering by tag or list — how to check.
Subscription filters show 0 results
Subscription rules need Razorpay payment data to work.
Win back customers whose subscription just ended
Target recently expired subscribers with a comeback offer.
Resend a campaign to non-openers
Send the same campaign with a new subject line to people who missed it.
Campaign sent to fewer contacts than the segment
Why send count is lower than segment count — and which contacts get skipped.
Target contacts by city or region
Reach contacts from specific cities for local events or offers.
Convert hot leads who haven't paid
Push high-score leads who haven't purchased yet.
Find WhatsApp-ready contacts
Only target contacts who opted in to WhatsApp.
Upsell basic-plan subscribers to premium
Find engaged customers on a low plan who are ready to upgrade.
WhatsApp Filters in Segments
Build audiences from WhatsApp behaviour — reads, deliveries, replies, campaign history, and the 24-hour window.
Clean ghost subscribers from your list
Identify contacts who have never opened and are quietly bloating your list.