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Bot Flows
Build automated WhatsApp conversations that react to what people say and tap, in real time.
Bot Flows: the basics
What a bot flow is, the three building blocks, how branching works, and how to build your first one.
Triggers: what starts a bot flow
All four triggers — Keyword Match, Button Reply, Contact Added, Tag Applied — and the rules for which flow wins when more than one could match.
Sending messages: every message type
Text, Button, List, Media, Send Template, and Form — which ones wait for a reply and branch, and which just send and move on.
Actions & logic: the rest of the toolkit
Wait/Delay, Add Tag, Remove Tag, Add to List, Condition, and Jump to Flow — the blocks that don't send a message but shape how the flow runs.